Cancer information you can trust

Someone using Google

Google can link you to millions of pages about cancer

The internet is awash with information for the public on health and medicine.

For example, typing ‘cancer’ into Google can bring you hundreds of thousands, if not millions, of results – covering everything from scientific papers to posts on Twitter.

So where do you start?  And how do you know that information you find on the web is reliable? Is it based on scientific evidence or just someone’s opinion?

Unfortunately some information is presented as fact when it really isn’t. This can be very misleading – and also distressing – for people looking for support in coping with a serious condition.

Despite this, a large proportion of cancer patients seek out online information, as reported in the British Journal of Cancer today. 

Recognising this, for the past few years the Department of Health has been developing a ‘quality mark’ for health and social care information. Their programme aims to help the public in assessing which information sources are credible and reliable.

The team that runs Cancer Research UK’s patient information website – CancerHelp UK – has been involved in this work for a decade.  We’ve made sure we are at the forefront in this area, because we feel so passionately that people with cancer deserve the best information and support.

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Communicating cancer information online

Cancer Research UK Facebook Page

Facebook is an important way of communicating with our supporters

In recent years we’ve seen huge changes in the digital channels through which people can access information. At Cancer Research UK we have looked hard to see how best we can communicate with the public through these media, not only to engage with people but also to ensure that they are provided with top quality information about cancer.

One thing we’ve noticed is that different channels work best for different purposes. For example it’s challenging to answer a complex medical question about cancer in the 140 characters of a tweet, but tweeting is an excellent way of keeping interested people up to date with the latest news about our research, campaigns and fundraising.

So we’re really pleased to see that the International Cancer Information Services Group (ICISG) have put together guidelines for Cancer Information Services about how best to use different types of media. As members of the ICISG we contributed to the guidelines, but there’s also been a lot of input from organisations that provide cancer information services from round the world.

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